Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all major holidays) for processing before order ships from our warehouse.

Second Day/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all major holidays).

Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24-48 hours for your tracking number to update from when the order has shipped.

You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order.​​​​Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

If you’d like to cancel your order, please contact us right away. If your order has already shipped, you’re welcome to return any items after they arrive — see our Returns page for details.

Orders or items from an order may be cancelled by our system for various reasons.

• Unable to ship to the address provided.
• Inventory for the item has become unavailable at the time of packing.
• Errors in processing your payment information.

If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

Click the Auto Returns link here and add the order you wish to send back including the shipping zip/postal code. Once RMA # is created a pre-paid label will be provided to return the product back for processing.

Auto returns process

1. Add your order # and shipping zip/postal code.

2. Select the item(s) you wish to return and include the quantity and reason for return.

3. Once confirmed, you will be provided a shipping label to return the product.

4. Prepaid labels are only available to US/CA customers and excludes International orders.

5. Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account.

• Original shipping charges will not be added to refund 

• Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%)

• No returns or exchanges on Final Sale items

• $10.00 restocking fee applied per return package

Note: Prepaid label is only offered to United States/Canadian customers. This offer excludes orders being shipped from certain territories, and international orders.

Please allow 10-14 business days for your return to arrive to our facility.

Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

Pickleball Flow ships to countries worldwide. If you do not see your shipping country available, please contact us.

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Returns Policy: 30 day Return Period

Pickleball Flow wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle free 30 day return period on all items ordered via phone or online store.

• Original shipping charges will not be added to refund

• Items must be in 100% resalable condition

• Return time frame starts from original ship date

• No returns on Final Sale items

• Prepaid label is only offered to United States and Canada returns. This offer excludes orders being shipped from certain US territories, Yukon territory, and international orders.

• $10.00 restocking fee applied per return package

We occasionally run free shipping promotions or include it on orders over certain amounts. When available, details will always be shown at checkout or on our Shipping page.

Simply enter your promo code during checkout in the “Discount code” box. The discount will be applied before you complete your order.